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EverDream Web Privacy & Terms of Service
Effective Date: 27 Nov 2007
1. Introduction
2. How We Collect Information
3. What Information do we collect?
4. Why We Collect Information?
5. Disclosure of your Information
6. Co-Branded Micro Sites and Third Party Sites
7. Cookies
8. Accessing and Updating your Information
9. Security
10. Users 16 and under
11. Changes to this Policy
12. Glossary
1. Introduction
EverDream Web (EDW) takes your privacy very seriously. This policy explains how we collect and use
information about you when you use our Web sites and the ways in which we may use that
information such as to enhance the services we offer to you and to improve your online
experience. It also sets out details of the personal information we collect about you,
the ways in which we may use that information and how to update or access any personal
information we hold about you.
You should read this policy in conjunction with the EDW Web Services Terms & Conditions.
Link to Glossary
2. How We Collect Information
We collect information about you in two ways:
Directly from you
From time to time you will be asked to, or will need to, provide personal details about yourself, such as when:
You purchase items or services from the EDW stores;
You register to become an EDW customer
You submit enquiries to us/contact us
You enter any online promotions, competitions, campaigns or prize draws through the Internet
You require our assistance when using EDW products and services
You submit information to us by participating in EDW surveys
Indirectly from you, such as when:
You visit/browse this site (see section 7, Cookies)
You visit/browse EDW websites;
3. What Information do we collect?
In various areas of this website we ask you for information. This may include such information as your name, delivery address, telephone number, your use of products and services. If you purchase items or services from the EDW online stores, it is usual for our third party processing agent to request for additional credit details and related payment information. Please note that the privacy of the details you submit to the designated third party processing agent will be subject to a separate set of privacy terms and conditions. These can be found at the third party processing agent's website.
For example:
When you place a sales order with us we need to know your name, e-mail address, delivery address, as appropriate. This enables us to process your request.
We might ask you if you want to enter a competition or promotion. For this we will usually ask for an e-mail address and/or mobile phone number.
We may ask you for information about yourself and your phone use to help you decide which, if any, of our products and services would suit you best.
4. Why We Collect Information?
We may use and analyse information about you for the following purposes:
To provide you with access to parts of this site;
To process a request made by you;
To facilitate a request for services and/or products that you have requested;
To contact you if necessary and to verify that you are an authorised user for security purposes;
To inform you of any product or service related message or of any new services or functionality (e.g. the introduction of a new product launch), subject to the paragraph below entitled "Receiving marketing information";
To protect the rights or personal safety of another user, any member of the public or EDW;
To assist us with crime and fraud prevention or to investigate and report on suspected unlawful activity;
To help us enhance the products and services that we offer;
For the purpose of market analysis and production of internal reports, for marketing our products and services generally and (subject to any objection or preference you may indicate when submitting your details to us or subsequently) for sending information to you with your consent, about our products and services from time to time.
Receiving marketing information
If you are an EDW Portal Registered Customer, you may, at any time, change your mind about receiving information from EDW. If you subsequently decide that you no longer wish to receive information about either our products or services, you can change your preference.
There is an option on the EDW website that allows you to select whether you wish to receive information from EDW and you may opt-out of this at any time. If you opt-out, we will not contact you further for these purposes. Please allow 28 days for your request to be processed.
5. Disclosure of your Information
We may disclose your information to other companies in the EDW Group of companies, including their respective partners, agents and sub contractors, for any of the above purposes. In addition, we may disclose your information as may be required by law, regulation or legal proceedings. In order to operate the EDW websites, deliver a service or for any of the above purposes, we may sometimes share your personal information with service providers. We will not otherwise disclose your personal information to other companies without your explicit consent.
As a result, the information you provide to us may be passed to third parties or EDW Group companies located outside your country of residence. These Group companies or third parties may reside in countries which do not always have strong data protection laws. However we will always take reasonable steps to see that your information is used by third parties in accordance with this policy. Additional terms and conditions may be presented when signing up for specific products and services.
6. Co-Branded Micro Sites and Third Party Sites
Web pages and/or Micro Websites included within the website may be co-branded with third party names, logos, and/or properties. Generally, these Micro Websites are operated or maintained by EDW . While such third parties are sponsors of these web pages or micro websites, the third parties do not share in any personally identifiable information collected within those web pages or Micro Websites unless otherwise stated.
This policy does not apply to third party sites that you may access via an EDW Site. You should therefore ensure that you are familiar with the applicable third party privacy policy before entering any personal information on a third party site.
7. Cookies
A "cookie" is a piece of information, like a tag, which some websites create on your PC which
identifies your PC whenever you visit that website. In order to provide you with the best
possible online experience, EDW may create cookies when you visit the EDW site. Cookies may
be used to help you to limit the frequency with which you will see particular advertisements;
to keep track of how many times you do specific things whilst using EDW to track where you
have come from if you were referred to our website; to provide you with self-help information;
and to make our email offers more relevant to you by taking into account your response to
previous email offers.
Our cookies will not be used to analyse your visits to other sites. Agents of EDW, who assist
in the serving, and targeting of advertisements, promotions and other marketing messages may
use cookies to collect anonymous data such as how many people have viewed a particular page
each day. Such agents EDW may provide such data collected by cookies to third parties in
certain limited circumstances to carry out tasks such as billing or data storage. Data
collected by cookies will not otherwise be passed to any third party. You have the ability
to accept or decline cookies. Most PCs automatically accept them but you can modify your
browser settings to decline if you so wish. If you decline cookies, some aspects of the EDW
site may not work on your PC and you may not be able to access areas you want on the website.
For this reason we recommend that you accept cookies.
8. Accessing and Updating your Information
As an EDW Portal Registered Customer, you have control over the accuracy of your personal information. If, at any time, you wish to verify, update or amend the personal information you have provided to EDW , you can do so online by (a) selecting the country, (b) clicking on the "login" icon, (c) entering your username and password to login (d) and clicking on "Update personal details" under the heading "My Personal Details" of the EDW Profile web page.
9. Security
You must not share your password for any message services or Portal access. Your passwords are
your responsibility, and must not be disclosed to any third party. This is also important for
your own protection.
We are constantly reviewing our procedures to protect your personal data from unauthorised
access, accidental loss and/or destruction. Please be aware that communications over the
Internet, such as e-mails/instant chat services etc, are not secure unless they have been
encrypted. Your communications may route through a number of countries before being
delivered - this is the nature of the World Wide Web/Internet. EDW cannot accept responsibility
for any unauthorised access or loss of personal information that is beyond our control.
Please note also that we may use overseas facilities to process or back up its information.
As a result, we may transfer your personal information to our overseas facilities for storage.
However, this does not change any of our commitments to safeguard your privacy.
10. Users 16 and under
If you are aged 16 or under, please obtain your parent/guardian's prior permission before providing us with any personal information at our Web site.
11. Changes to this Policy
We will keep this policy under review and any changes made from
time to time will be posted on this page.
The amended policy will apply between us whether or not we have
given you specific notice of any change.
If you have any further queries relating to this policy, or you
have a problem or complaint, please contact us.
12. Glossary
Internet
The international system of interconnected computer networks utilising standard protocols and procedures to transmit electronic data.
EDW Portal Registered Customer
Someone who has successfully registered their details on www.everdreamweb.com website.
Web Services
Services provided from our website www.everdreamweb.com. and any additional websites linked from our website.
Web services terms and conditions
Terms and conditions for our Web services located on our website.
